Privacy Policy

1. Introduction

Enertime Sdn. Bhd. (“we”, “us”, or “our”) operates the website https://enertime.com.my. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, process, share, and secure the personal information of visitors, customers, and registered distributors of Enertime.

By using our website, purchasing our products, or registering for an account, you consent to the data collection and processing practices described in this policy.

2. Information We Collect

We collect various types of personal information to provide and improve our services, process transactions, and customize your experience. This includes:

• Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
• Account Data: Username, password, and preferences for registered customers and Enertime distributors.
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
• Technical & Usage Data: IP address, login sessions, browser type, operating system, and details about how you navigate our store.

3. How We Use Your Data

We process your personal information for specific, legally compliant purposes, including:

• Order Fulfillment: To process, pack, ship, and deliver your products via our courier partner, Ninja Van, and manage returns/refunds.
• Account Management: To set up, authenticate, and administer customer and distributor accounts.
• Payment Processing: To securely process transactions through our payment gateway partner, senangPay.
• Marketing & Communication: To send you newsletters, promotional offers, and product updates via Klaviyo (only if you have opted in). You can opt out at any time.
• Security & Fraud Prevention: To detect, investigate, and prevent security incidents, spam, and fraudulent transactions.

4. Data Sharing & Third-Party Services

We do not sell or lease your personal data. We only share your data with trusted third-party service providers necessary to operate our store and deliver your orders:

• Logistics (Ninja Van): We share your shipping address, name, and phone number with Ninja Van to fulfill and track your delivery.
• Payment Gateway (senangPay): All payment transactions are securely handled, encrypted, and tokenized by senangPay. We do not store or see your raw credit card numbers or banking passwords.
• Marketing (Klaviyo): We share customer email addresses with Klaviyo to dispatch transactional emails and promotional campaigns.
• Tracking & Analytics: We use Google Analytics, Google Ads, and social platform tags (Pinterest, Snapchat, Reddit) to analyze site performance, target relevant ads, and optimize store layout.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality, analyze traffic, and track cart sessions. These include:

• WooCommerce Session Cookies: To keep track of products added to your shopping cart and process checkout info.
• Authentication Cookies: To keep you logged into your account or distributor panel during your visit.
• Analytics Cookies: To gather anonymous browsing statistics to improve page speed and performance.

You can choose to disable cookies through your browser settings, but please note that some elements of our e-commerce store (like the shopping cart) may cease to function correctly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, tax, or regulatory compliance requirements:

• Account Profiles: Personal data stored in customer and distributor profiles is kept indefinitely while the account remains active.
• Transactional Records: Purchase records are retained in compliance with Malaysian tax regulations for a minimum of 7 years.
• Visitor Comments: Comments left on product reviews or blog posts and their metadata are retained indefinitely for automated moderation.

7. Your Rights under the PDPA 2010

In accordance with the Malaysian Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we update or correct inaccurate or incomplete data.
• Right to Withdraw Consent: You can opt out of marketing communications or withdraw consent for data processing at any time.
• Right to Erasure: You can request the deletion of your account and personal data, except where we are legally obliged to keep it.

To exercise any of these rights, please contact our Compliance Officer at the contact details provided below.

8. Security Measures

We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, loss, or disclosure. All transaction information is transmitted using Secure Socket Layer (SSL) encryption.

9. Contact Us

If you have any questions about this Privacy Policy, or want to make a request regarding your personal data, please contact us at:

Enertime Sdn. Bhd.
Email: compliance@enertime.com
Web Support: Contact Form